258,660
RIDER REVIEWS
34,707
ENROLLED RIDERS
12,740
REWARDS SENT
$6,443,644
RETAINED
The Loyalty Suite includes:
• Passenger Survey Ratings
• Passenger Loyalty Reward System
• Automated Passenger Retention
• Driver Incentive & Reward System
— PASSENGER SURVEY RATINGS —
• Show Appreciation:
Thank Your Customers For Choosing You
• Show Respect:
Demonstrate That Their Opinion Matters to You
• Gain Invaluable & Insightful Feedback
• Help Defuse Unsatisfied Customers Early
• Dynamic landing page based on survey results
Help avoid negative social media reviews with outreach
— PASSENGER LOYALTY REWARDS —
• Increase Customer Engagement with Points
• Incentivize Customers to Choose Your Service
• New Marketing Opportunities:
2x Points for App Bookings
1.5x Points during specific days/times
2x Points for Specific Destinations (ex. Airport)
Add Gift Cards to Local Businesses & Build Relationships
• Use Points for Rides or Choose from 40+ Gift Cards
• We Fill Your Orders – Centralized Shipping in U.S. and U.K.
Approximately 80% of passengers use their points for future transportation
— AUTOMATED PASSENGER RETENTION —
• Monitors Service Levels for Disappointment Events
• Automatic Outreach by Text Message
• Stay Humble & Honest – Rule for New Era in Service
• Custom filters and service thresholds – You set the bar
$6,443,644
Spent by Disappointed Customers Who Returned After Engagement
— DRIVER INCENTIVES & REWARDS —
• Automate Solutions by Incentivizing Drivers
• Incentivizes 5-Star Service by Passenger Survey
• Points Can be Used for Fees, Gas, Food, & More…
• Weekly Text Alerts & 24/7 Access by SMS Keyword
• Bonus Points for chasing orders, helping in specific zones, and during specific times!
QUESTIONS? WANT MORE INFORMATION?
Click to View Pricing or Check out our Webinar
ADDITIONAL MODULES AVAILABLE
Advanced Customer Reservation Alerts
When your customers make a reservation, this module is used to text back their trip details with more information than what is available from the system.
Company Portal Alert System
Our robust portal system can be used by your dispatch or call center operations to alert virtually anyone you would like within your team regarding specific situations so that your whole team is informed at the same time.
Automated SMS Responses
Automated SMS Responses creates the ability for your customer to receive an automatic reply to their text with specific information if they text you a specific word.
Active Fleet Texting
Active Fleet Texting gives you the ability to text only those drivers who recently drove for you, anywhere from today to eight weeks ago, to all of their cell phone numbers at the same time as opposed to the current standard of texting “All offline drivers” who exist in your system from the beginning of time.