58,834

RIDER REVIEWS

10,833

ENROLLED RIDERS

2,907

REWARDS SENT

$849,609

RETAINED

The Loyalty Suite includes the modules:

Passenger Surveys
Passenger Rewards
Automated Passenger Retention
Driver Rewards

— PASSENGER SURVEYS —

Show Appreciation:

          Thank Your Customers For Choosing You

Show Respect:

           Demonstrate That Their Opinion Matters to You

Gain Invaluable & Insightful Feedback
Help Defuse Unsatisfied Customers Early
Dynamic landing page based on survey results

Help avoid negative social media reviews with outreach

— PASSENGER REWARDS —

Increase Customer Engagement with Points
Incentivize Customers to Choose Your Service
New Marketing Opportunities:

    2x Points for App Bookings
    1.5x Points during specific days/times
    2x Points for Specific Destinations (ex. Airport)
    Add Gift Cards to Local Businesses & Build Relationships

Use Points for Rides or Choose from 40+ Gift Cards
We Fill Your Orders – Centralized Shipping in U.S. and U.K.

Approximately 80% of passengers use their points for future transportation

— AUTOMATED PASSENGER RETENTION —

Monitors Service Levels for Disappointment Events
Automatic Outreach by Text Message
Stay Humble & Honest – Rule for New Era in Service
Custom filters and service thresholds – You set the bar

 

$849,609
Spent by Disappointed Customers Who Returned After Engagement

— DRIVER REWARDS —

Engage & Retain Drivers Through Loyalty
Incentivizes and Encourages Quality Service
Points Can be Used for Fuel, Food, Clothes, More…
Score Creates Friendly Competition Amongst Drivers
Custom Multipliers for Account Jobs, Driving Behavior, and more

QUESTIONS? WANT MORE INFORMATION?

Contact Jason for a Live Demonstration or Check out our Webinar

ADDITIONAL MODULES AVAILABLE

Advanced Customer Reservation Alerts

When your customers make a reservation, this module is used to text back their trip details with more information than what is available from the system.

Company Portal Alert System

Our robust portal system can be used by your dispatch or call center operations to alert virtually anyone you would like within your team regarding specific situations so that your whole team is informed at the same time.

Automated SMS Responses

Automated SMS Responses creates the ability for your customer to receive an automatic reply to their text with specific information if they text you a specific word.

Active Fleet Texting

Active Fleet Texting gives you the ability to text only those drivers who recently drove for you, anywhere from today to eight weeks ago, to all of their cell phone numbers at the same time as opposed to the current standard of texting “All offline drivers” who exist in your system from the beginning of time.

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