ADVANCED CUSTOMER RESERVATION ALERTS
When your customers make a reservation, this module is used to text back their trip details with more information than what is available from the system. This module is important because it gives the customer an opportunity to reply back and correct any data entry mistakes such as the pickup address or due time prior to the order being dispatched. Without this added benefit, mistakes may be realized post-dispatch after a driver has already wasted time and fuel on the mistake, resulting in both an unhappy customer and an unhappy driver. This module computes and confirms several variables and presents it to the customer so they have reassurance that you received their order, for what time, date, address, and more. When an order is created for 23:59, a different message goes out to advise the customer that you have their will-call return trip ready.
- Authorized Users Only
This module will only reply to specific users by way of identifying the incoming phone number. If the phone number is on the allowed list, the module will send the driver details back to that phone number. If the phone number is not on the allowed list, the request will be ignored.
- # or No #
The authorized user can text in the taxi number with or without the # in front of it and the system will respond with the same information. This makes training easier for the people who need to use the tool.
- Custom Formats
The system can respond with simple information such as the driver’s name and phone number, or it can also include other details such as the vehicle information and more.
- Logged Requests
All authorized requests made through this module are logged for reference. This will include the phone number who requested the information, date/time, and the taxi number they requested details about. This allows you to reference and monitor the activity of the personnel requesting these details.